Each day, you'll receive an email featuring a new model. Monthly winners advance to the year-end "Throne-off" to crown the champion. Vote below now!

The Fine Print:

How Votes Are Calculated:

The winner is determined by dividing the total points by the number of voters. The model with the highest percentage wins.

The Deal:

We’ll keep sending you our newsletter for free. You share with a friend and get them On The Throne. Deal? Deal. Forward this link to a friend. And if you have an internet woman you’d like to share with us, definitely send it our way-just reply to this email.

The Spiel:

Got something to say to us? Better yet, would you like to partner with us and put your brand in front of some very wealthy eyeballs? Reply to this email and suggest stuff, request stuff, advertise stuff, bitch about stuff, whatever. Be brave, you’ve got this.

That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.

Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.

Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.

If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.

See the data